EVENT
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BREAKFAST (Sponsored by 4CS), NETWORKING & REGISTRATION
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WELCOME ADDRESS
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KEYNOTE PRESENTATION:
GLOBALIZATION, TECHNOLOGY ADOPTION, RISING SERVICE EXPECTATIONS AND
THE IMPACT ON WARRANTY CHAIN MANAGEMENT
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GENERAL SESSION 1: THE STATUS OF THE WARRANTY INDUSTRY
UPDATE ON THE WARRANTY INDUSTRY
WHAT DOES YOUR CEO KNOW AND IS DOING ABOUT WARRANTY?
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COFFEE BREAK (Sponsored by Crawford & Company) & NETWORKING
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TRACK 1: GLOBALIZATION & GROWTH
WARRANTY AS A DRIVER FOR GROWTH
HOW GLOBALIZATION & CORPORATE
ACQUISITIONS ADD COMPLEXITY TO
WARRANTY PROCESSES
BEST PRACTICES IN WARRANTY
MANAGEMENT
WARRANTY MANAGEMENT SYSTEMS
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TRACK 2: END-TO-END MANAGEMENT
PROCESSES
WEB-BASED WARRANTY LIFECYCLE
MANAGEMENT SYSTEM
DEVELOPMENT OF WARRANTY
PROCESSES TO SUPPORT GLOBAL
CORPORATE OBJECTIVES
A RULES-BASED GLOBAL WARRANTY
SYSTEM
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LUNCH (Sponsored by 4CS) & NETWORKING
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TRACK 3: WARRANTY FINANCE & FRAUD
DON'T FORGET YOUR WARRANTY
OBLIGATIONS: DISCLOSURE &
COMPLIANCE UNDER SARBANES-OXLEY
RIGHTSIZING YOUR ACCRUALS:
TRANSFORMING LAZY CAPITAL TO
WORKING CAPITAL
UNCOVERING WARRANTY ABUSE:
USING I.T. TOOLS TO FACILITATE
FOCUSED INVESTIGATION OF
WARRANTY ABUSE
PROTECTING PROFIT BY STOPPING
FRAUD
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TRACK 4: MANAGING EXTENDED
WARRANTIES
WHO'S RESPONSIBLE? WARRANTY
LITIGATION INVOLVING CONSUMER
PRODUCTS COVERED UNDER
MULTIPLE WARRANTIES
EXTENDED SERVICE PLAN
AFTERMARKET & RENEWAL SALES
& MARKETING: THE PITFALLS OF
CAMPAIGN MANAGEMENT
THE STRATEGIC ADVANTAGE OF
OFFERING AN IN-HOUSE EXTENDED
SERVICE PROGRAM
GOING GLOBAL: CONSIDERATIONS
FOR THE CROSS-BORDER SALE
OF WARRANTIES & SERVICE
CONTRACTS
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COFFEE BREAK (Sponsored by Tavant Technologies) & NETWORKING
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