WHO SHOULD ATTEND
The conference is essential for Executives, VPs, senior managers and
senior contributors in the warranty field, no matter what industry or
what discipline you belong to. In particular, the WCM conference
directly relates to the following people:
• CEO’s who are interested in reducing their warranty costs.
• CFO’s and financial managers who want to learn more on accrual and
warranty reporting.
• Warranty Managers who manage any part of the Warranty Chain and
want to learn best practices in comparable and other industries.
• Quality Managers who recognize that reducing the cost of warranty
to their company is a key part of their value proposition
• Ops Managers who want to learn how to identify and manage the
product generation and product support processes.
• Services and Call Center Managers who want to learn about the
drivers of their support costs and how to identify and manage the
upstream processes that impact their costs.
• Marketing Managers who want to learn how to establish an
effective warranty policy and how to use warranty as a
competitive advantage.
• Product Generation Managers who want to understand and learn
how to trade-off the role that product attributes, such as quality,
reliability, supportability, usability and diagnosis have on the
warranty cost envelope.
• Customer Experience Managers who want learn how processes
such as customer self-repair and web-based support tools are
impacting customer satisfaction.
• Supply Chain and Contracts Managers who want to understand
the implications of effectively specifying and contracting
suppliers, to minimize their company’s exposure to downstream
warranty cost risks by managing dynamics such as Supplier Cost
Recovery and inventory management.
• IT Managers who are responsible for implementing cross- company
warranty processes.
• Managers of security and legal departments who want to
understand the potential exposure of their company to warranty
fraud and methods to tackle the issues.
• Consultants and tool vendors who want to understand the
challenges facing their customers in establishing effective
holistic Warranty Chain Management processes.
• Training organizations that want to understand the complexities of
developing WCM training packages.
You and your warranty team should be there if:
• You agree that successful warranty processes within your
organization would help improve the company’s bottom-line
profitability.
• You believe that effective warranty management is a multi-industry
challenge.
• You agree that successful best practice warranty processes can be
applicable across multiple companies and multiple industries.
• You agree that at some level within your organization, your team's
success is linked with developing effective WCM key processes.
senior contributors in the warranty field, no matter what industry or
what discipline you belong to. In particular, the WCM conference
directly relates to the following people:
• CEO’s who are interested in reducing their warranty costs.
• CFO’s and financial managers who want to learn more on accrual and
warranty reporting.
• Warranty Managers who manage any part of the Warranty Chain and
want to learn best practices in comparable and other industries.
• Quality Managers who recognize that reducing the cost of warranty
to their company is a key part of their value proposition
• Ops Managers who want to learn how to identify and manage the
product generation and product support processes.
• Services and Call Center Managers who want to learn about the
drivers of their support costs and how to identify and manage the
upstream processes that impact their costs.
• Marketing Managers who want to learn how to establish an
effective warranty policy and how to use warranty as a
competitive advantage.
• Product Generation Managers who want to understand and learn
how to trade-off the role that product attributes, such as quality,
reliability, supportability, usability and diagnosis have on the
warranty cost envelope.
• Customer Experience Managers who want learn how processes
such as customer self-repair and web-based support tools are
impacting customer satisfaction.
• Supply Chain and Contracts Managers who want to understand
the implications of effectively specifying and contracting
suppliers, to minimize their company’s exposure to downstream
warranty cost risks by managing dynamics such as Supplier Cost
Recovery and inventory management.
• IT Managers who are responsible for implementing cross- company
warranty processes.
• Managers of security and legal departments who want to
understand the potential exposure of their company to warranty
fraud and methods to tackle the issues.
• Consultants and tool vendors who want to understand the
challenges facing their customers in establishing effective
holistic Warranty Chain Management processes.
• Training organizations that want to understand the complexities of
developing WCM training packages.
You and your warranty team should be there if:
• You agree that successful warranty processes within your
organization would help improve the company’s bottom-line
profitability.
• You believe that effective warranty management is a multi-industry
challenge.
• You agree that successful best practice warranty processes can be
applicable across multiple companies and multiple industries.
• You agree that at some level within your organization, your team's
success is linked with developing effective WCM key processes.
| © 2008 ALG Associates, LLC |
| Warranty Chain Management |
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