PROGRAM OF EVENTS
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© 2009 ALG Associates, LLC
Warranty
Chain
Management
CLICK HERE FOR
FULL PROGRAM
WITH SPEAKERS'
DETAILS
TUESDAY, MARCH 2, 2010
EVENT
BREAKFAST & NETWORKING
TRACK 10: WARRANTY MARKETING
A PRACTICAL GUIDE TO
WARRANTY MARKETING
PANEL DISCUSSION
TRACK 11: DESIGN FOR WARRANTY, MAINTENANCE
AND SERVICE EXCELLENCE
PREPARING WARRANTY RISK-CERTIFICATES
FOR COMPLEX PRODUCT STRUCTURES
OPTIMIZING MAINTENANCE IN A CAPITAL
INTENSIVE BUSINESS
LEVERAGING INDUSTRY STANDARDS TO
DRIVE SERVICE EXCELLENCE
COFFEE & NETWORKING
THURSDAY, MARCH 4, 2010
PRE-CONFERENCE WORKSHOP 1:
COLLECTION AND ANALYSIS OF WARRANTY DATA
PRE-CONFERENCE WORKSHOP 2:
D
ESIGNING A SUCCESSFUL SERVICE CONTRACT PROGRAM
PRE-CONFERENCE WORKSHOP 3:
F
RAUD DETECTION AND QUALITY ENHANCEMENT VIA TEXT AND DATA MINING
PRE-CONFERENCE WORKSHOP 4:
FROM STUMBLING BLOCK TO STEPPING STONE - ACCELERATED WARRANTY
TRANSFORMATION UTILIZING WARRANTY VALUE ENGINEERING
EVENING REGISTRATION
WELCOME RECEPTION DRINKS & HORS D'OEUVRES
(Sponsored by SAS)
WEDNESDAY, MARCH 3, 2010
EVENT
BREAKFAST
NETWORKING & REGISTRATION
WELCOME ADDRESS
KEYNOTE PRESENTATION:
S
TRATEGIC WARRANTY MANAGEMENT
INDUSTRY UPDATES
UPDATE ON THE WARRANTY INDUSTRY
COFFEE BREAK & NETWORKING
TRACK 1: WARRANTY
MANAGEMENT &
TRANSFORMATION
IMPLEMENTATION OF A WEB-
BASED WARRANTY SYSTEM
- THE TRANSFORMATION
CONTINUES
WARRANTY TRANSFORMATION
- THE JOURNEY &
EXPERIENCES
WARRANTY: HOW LITTLE
DOES YOUR COMPANY KNOW?
TRACK 2: WARRANTY
MANAGEMENT & CUSTOMER
EXPERIENCE
IMPROVING CUSTOMER
EXPERIENCE & REDUCING
WARRANTY CLAIMS
UTILIZING WARRANTY TO
IMPROVE CUSTOMER SERVICE
& EXPERIENCE
BALANCING WARRANTY
COSTS & CUSTOMER
SATISFACTION LEVELS
TRACK 3: EXTENDED
WARRANTY CONTRACTS
THE ROLE OF TECHNOLOGY IN
DRIVING AN OUTSTANDING
CUSTOMER SERVICE
EXPERIENCE
EXTENDED WARRANTY
NATIONAL REGULATORY
UPDATE
SERVICE CONTRACT
LAW BRIEFING
LUNCH & NETWORKING
TRACK 4: WARRANTY
OUTSOURCING & PARTNERING
OUTSOURCING SERVICE
CONTRACTS
THE INS AND OUTS OF
SERVICE OUTSOURCING
PARTNERING FOR GROWTH
IN A COST-DRIVEN SALES
ENVIRONMENT
TRACK 5: IMPROVING
WARRANTY REVENUE &
COMPETITIVE ADVANTAGE
MANAGING WARRANTY AND
POST WARRANTY REVENUE
OPPORTUNITIES
MAXIMIZING WARRANTY SALES
USING EFFECTIVE
MANAGEMENT TECHNIQUES
INFORMATION VISIBILITY: HOW
DISCRETION DRIVES
COMPETITIVE ADVANTAGE
TRACK 6: WARRANTY
PROTECTION & PREVENTION
PROCESSES
PRIVACY, TELEMARKETING,
CANSPAM AND YOU: THE
CURRENT STATE OF AFFAIRS
PROTECTING THE
REPUTATION OF YOUR
PRODUCT & REDUCING
WARRANTY REPAIR
ESIGN: PRACTICAL TIPS ON
DESIGNING & IMPLEMENTING
AN EFFECTIVE ELECTRONIC
SIGNATURE PROCESS
COFFEE BREAK & NETWORKING
TRACK 7: DESIGN FOR
WARRANTY & CUSTOMER
SELF-REPAIR
COMPETITIVE ADVANTAGE &
REVENUE BENEFITS FOR
SELF-REPAIR
DESIGN FOR CUSTOMER
SELF-SERVICE WARRANTY
PANEL DISCUSSION
TRACK 8: WARRANTY
ENTITLEMENT AND FRAUD
COST SAVING BENEFITS OF AN
EFFECTIVE WARRANTY
ENTITLEMENT SYSTEM
BEYOND BUSINESS RULES:
USING ANALYTICS TO STOP
CLAIM FRAUD
COUNTERFEIT PARTS
TRACK 9: WARRANTY AND
THE LAW
UNDERSTANDING THE
BASICS OF LEMON LAWS
LEGAL ISSUES AND
WARRANTIES
MAGNUSSON MOSS
WARRANTY PRIMER ACT
NETWORKING COCKTAIL EVENT WITH HORS D'OEUVRES
(Sponsored by: Fulcrum)
TRACK 12: USING ANALYTICS
TO REDUCE COST
COUNTING CLAIMS, OR
SOLVING PROBLEMS:
WHERE'S THE VALUE?
OPTIMIZING PRODUCT
IMPROVEMENT THROUGH
WARRANTY ANALYTICS
FIXING NON-HARDWARE
PROBLEMS
TRACK 13: WARRANTY COST
ESTIMATION & FORECASTING
ACTUARIAL SCIENCE 101: A
BASIC INTRODUCTION TO ITS
APPLICATION TO ESTIMATING
WARRANTY COSTS
ACCOUNTING METHODOLOGY
AND IMPACT ON WARRANTY
RESERVES
PRICE OPTIMIZATION FOR THE
WARRANTY INDUSTRY
WARRANTY PREDICTION
WITHOUT FEAR, RISK OR
UNPLEASANT SURPRISES
TRACK 14: IWCM LEGAL UPDATE
PANEL DISCUSSION:
WARRANTY LEGAL UPDATE
LUNCH & NETWORKING
TRACK 15: OEM BEST
PRACTICES
To Be Confirmed
TRACK 16: IMPROVING
PROFITABILITY OF EXTENDED
WARRANTY PROGRAMS
TRANSITIONING CUSTOMERS
FROM MANUFACTURER'S
WARRANTY TO SERVICE
CONTRACT
BUILDING AN EFFECTIVE
EXTENDED WARRANTY
PROGRAM FOR
MANUFACTURERS
TRACK 17: SETTING WARRANTY
POLICIES & MAXIMIZING
SUPPLIER COST RECOVERY
WARRANTY COST RECOVERY
WITH YOUR SUPPLIERS
A VISIT TO DOC WARRANTY'S
OFFICE
VISUAL WARRANTY
MANAGEMENT
COFFEE BREAK & NETWORKING
PANEL DISCUSSION:
W
ARRANTY MANAGEMENT IN A CHANGING GLOBAL ECONOMIC ENVIRONMENT