| Warranty Chain Management Conference March 2 - 4, 2010 Hilton Los Angeles / Universal City California, USA 6th Annual WCM Conference Theme: 'Warranty Management In A Changing Global Economic Environment' |
Welcome to the Warranty Chain Management (WCM) website.
The WCM conference series provides a forum for Warranty
Professionals and Executives to meet and discuss warranty related
issues and develop warranty management as a recognized discipline.
The conference is intended to appeal to a diverse range of companies
encompassing electronics, automotive, aerospace and white goods
industries; as well as their service providers and companies who
develop tools and software which support the multi-billion dollar
warranty industries.
WCM is a growing area of interest in many companies, ranging from
large multi-nationals through to mid-size and smaller engineering, call
center management and warranty service providers. Effective
warranty management has the capability to significantly impact a
company’s bottom line profitability, with current analysis by Warranty
Week showing over $40B of annual expenditure.
As a discipline, warranty management tools and techniques are still in
their infancy with many companies striving to improve the
effectiveness and efficiency of their warranty management
processes. There are very few forums which specifically enable
warranty professionals to come together to share best practices and
learn of the challenges and solutions from other competitive and
comparative industries.
If your company produces products or services that include either a
legally mandated or market driven warranty coverage then there will
be something in the WCM series of conferences applicable to you. If
your company finances extended warranties, is a repair service
provider or undertakes call center management then WCM is the
conference to attend as it encompasses the end-to-end processes
that affect your businesses and provides a single and central forum to
meet and learn from warranty professionals in other companies.
Conference capacity has been increased from last year but
attendance is still limited and will be on a first come-first served basis,
thus if you are involved in warranty management you are encouraged
to register quickly.
The WCM conference series provides a forum for Warranty
Professionals and Executives to meet and discuss warranty related
issues and develop warranty management as a recognized discipline.
The conference is intended to appeal to a diverse range of companies
encompassing electronics, automotive, aerospace and white goods
industries; as well as their service providers and companies who
develop tools and software which support the multi-billion dollar
warranty industries.
WCM is a growing area of interest in many companies, ranging from
large multi-nationals through to mid-size and smaller engineering, call
center management and warranty service providers. Effective
warranty management has the capability to significantly impact a
company’s bottom line profitability, with current analysis by Warranty
Week showing over $40B of annual expenditure.
As a discipline, warranty management tools and techniques are still in
their infancy with many companies striving to improve the
effectiveness and efficiency of their warranty management
processes. There are very few forums which specifically enable
warranty professionals to come together to share best practices and
learn of the challenges and solutions from other competitive and
comparative industries.
If your company produces products or services that include either a
legally mandated or market driven warranty coverage then there will
be something in the WCM series of conferences applicable to you. If
your company finances extended warranties, is a repair service
provider or undertakes call center management then WCM is the
conference to attend as it encompasses the end-to-end processes
that affect your businesses and provides a single and central forum to
meet and learn from warranty professionals in other companies.
Conference capacity has been increased from last year but
attendance is still limited and will be on a first come-first served basis,
thus if you are involved in warranty management you are encouraged
to register quickly.
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