CALL FOR PAPERS
If you have ideas, experience, products or success stories involving
Warranty Chain Management, then this is your chance to tell the world!
Come and share your valuable information with, and learn from, a diverse
cross-company and cross-industry community of Warranty Professionals
and Business Executives in this annual forum.
The theme for WCM 2010 is 'Warranty Management In A Changing Global
Economic Environment'. Papers are sought that provide a case-study
perspective of how effective warranty management has helped
companies and organizations develop their competitive edge, manage
risk and increase cost savings during the worst economic downturn
since the Great Depression; for example, the implications of customer
and supplier relationships, economies and efficiencies of scale, risk
analysis methodologies and many other strategic business
considerations.
Presenters and papers are invited, but not limited to, the following
subjects:
• Warranty Chain Management – A Holistic View to Cost Savings / Risk
Management
• Warranty Cost Reduction Success Stories
• Warranty Strategy and Management
• Warranty as a Competitive Advantage
• Warranty Policy
• Warranty Outsourcing
• Extended Warranties
• Warranty Accrual and Accrual management
• Differences in Accounting Treatments
(implications for accruals and benchmarking)
• Legal Aspects of Warranty
• Warranty Metrics and Benchmarking
• Warranty Data Management, Mining and Analysis
• Warranty Tools and Processes
• Supplier Warranty Cost Recovery
• Customer Experience of Warranty
• Design for Warranty (Quality, Reliability, Supportability, Usability,
Customer Self-Repair, etc)
• Call Center Management to Reduce Warranty Costs
• Warranty and Operations Management
• Warranty Fraud
• Warranty Training
Presenting at WCM 2010
Presenters are asked to submit an abstract of approximately 200 words in
English in Word, pdf or HTML format. The abstracts will be reviewed by a
reviewing committee and presenters informed about acceptance by early
Fall 2009. Please click on the following link to obtain a guidance template
for your abstract submission:
CLICK HERE FOR ABSTRACT GUIDANCE
If your abstract is accepted, then you will be asked to submit your full
paper and your presentation slides according to instructions that will be
sent to you. It is accepted that in some instances presenters may be
unable to provide a full paper in support of a presentation. In these
instances a presentation with attached speaker notes will be accepted.
Accepted abstracts, papers and presentations will be published on the
conference CD and Web proceedings. Acceptance of a paper means an
obligation for at least one of the authors to attend the conference and
present the paper. For WCM 2010 accepted speakers will be offered
complimentary conference for ONE author only.
To submit your paper, please send an email to papers@algassociates.com
with details of the title and abstract of your paper, authors' names, e-mail
and post addresses, and phone and fax numbers. Please indicate
whether you intend to submit a full paper and presentation or merely
presentation slides.
* CUT OFF DATE FOR RECEIVING ABSTRACTS: SEPTEMBER 30, 2009
Chairing A Track
If you are interested in becoming a Track Chairperson, please e-mail
inquiries@algassociates.com with your name, company name, position
and preferred Track topic.
Warranty Chain Management, then this is your chance to tell the world!
Come and share your valuable information with, and learn from, a diverse
cross-company and cross-industry community of Warranty Professionals
and Business Executives in this annual forum.
The theme for WCM 2010 is 'Warranty Management In A Changing Global
Economic Environment'. Papers are sought that provide a case-study
perspective of how effective warranty management has helped
companies and organizations develop their competitive edge, manage
risk and increase cost savings during the worst economic downturn
since the Great Depression; for example, the implications of customer
and supplier relationships, economies and efficiencies of scale, risk
analysis methodologies and many other strategic business
considerations.
Presenters and papers are invited, but not limited to, the following
subjects:
• Warranty Chain Management – A Holistic View to Cost Savings / Risk
Management
• Warranty Cost Reduction Success Stories
• Warranty Strategy and Management
• Warranty as a Competitive Advantage
• Warranty Policy
• Warranty Outsourcing
• Extended Warranties
• Warranty Accrual and Accrual management
• Differences in Accounting Treatments
(implications for accruals and benchmarking)
• Legal Aspects of Warranty
• Warranty Metrics and Benchmarking
• Warranty Data Management, Mining and Analysis
• Warranty Tools and Processes
• Supplier Warranty Cost Recovery
• Customer Experience of Warranty
• Design for Warranty (Quality, Reliability, Supportability, Usability,
Customer Self-Repair, etc)
• Call Center Management to Reduce Warranty Costs
• Warranty and Operations Management
• Warranty Fraud
• Warranty Training
Presenting at WCM 2010
Presenters are asked to submit an abstract of approximately 200 words in
English in Word, pdf or HTML format. The abstracts will be reviewed by a
reviewing committee and presenters informed about acceptance by early
Fall 2009. Please click on the following link to obtain a guidance template
for your abstract submission:
CLICK HERE FOR ABSTRACT GUIDANCE
If your abstract is accepted, then you will be asked to submit your full
paper and your presentation slides according to instructions that will be
sent to you. It is accepted that in some instances presenters may be
unable to provide a full paper in support of a presentation. In these
instances a presentation with attached speaker notes will be accepted.
Accepted abstracts, papers and presentations will be published on the
conference CD and Web proceedings. Acceptance of a paper means an
obligation for at least one of the authors to attend the conference and
present the paper. For WCM 2010 accepted speakers will be offered
complimentary conference for ONE author only.
To submit your paper, please send an email to papers@algassociates.com
with details of the title and abstract of your paper, authors' names, e-mail
and post addresses, and phone and fax numbers. Please indicate
whether you intend to submit a full paper and presentation or merely
presentation slides.
* CUT OFF DATE FOR RECEIVING ABSTRACTS: SEPTEMBER 30, 2009
Chairing A Track
If you are interested in becoming a Track Chairperson, please e-mail
inquiries@algassociates.com with your name, company name, position
and preferred Track topic.
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